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Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! More Sites Like Ebay
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, telling us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. More Sites Like Ebay
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole website looks really nice and that I may also say that UX does not lack in that department. There’s 1 thing that confused me though: when I was on the main website, I clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and providing different plans with a wider selection of features To satisfy their future clients. More Sites Like Ebay