Why Select Crisp? Most Popular Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your company and startup as well. You will understand how to compare live chats and which metrics could be significant for you too. Most Popular Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers together with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we really want to make contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblok, we don’t wish to limit the user to the usage of the machine (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Intriguing, it is something you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you could go for one chair for every team member. Since we like to get that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Most Popular Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and attribute together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those attribute we did not need but might need to pay for. We’re glad to say we believe we have the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a question or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Most Popular Live Chat Software