Intro Ms Live Chat Support
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your website is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Ms Live Chat Support
The Live chat app itself is much more involved than your normal customer. You will be able to see every one of those visitors that are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. Though some of this information will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site which seems a little old fashioned. It seems like it’s packed with ads, except it’s just a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats between representatives. The other agent can follow the case and reply within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Ms Live Chat Support
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you may find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Ms Live Chat Support