Why choose Crisp? Msg In Crisps
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your business and startup as well. You will know how to compare live chats and which metrics might be important for you too. Msg In Crisps
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tagsothers together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we make because we actually wish to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblok, we don’t wish to restrict the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it is something that you can control. You could choose one accounts for the entire team (which can be cheap with the majority of solutions), or you could go for one chair for every team member. Since we like to have that personal approach to our customers the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier plans to observe how the cost scales again. The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Msg In Crisps
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and attribute with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we didn’t need but might need to pay for. We’re pleased to say that we believe we got the best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a question or want to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Msg In Crisps