Introduction Multi Chat App
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Multi Chat App
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is I could see how many steps are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible in the app’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this handy little feature is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about all of the people on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Multi Chat App
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
Concerning the design, The entire website looks very nice and I can even say that UX doesn’t lack in that section. There’s one thing which confused me when I had been on the primary website, I clicked on the chat window three days, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a standard live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and supplying different programs using a wider selection of features To satisfy their future clients. Multi Chat App