Background My 3 Live Chat
Giving your software the title of an entire Category of software is rather a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the market.” We are going to figure out if that’s true. My 3 Live Chat
It’s worth noting that unlike other providers within this space, LiveChat invoices you a concurrent user. That means one seat may be used by numerous agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you need more than only four themes and a complete chat history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you make a decision to buy Live Chat Software it is important not just to observe how pros evaluate it in their reviews, but also to find out whether the real people and businesses that buy it are really satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a broad selection of social media websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk application Meant for your support and service teams. It comes with tools that you could use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk with clients and possible clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Abilities, and likely the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check if they’re using shopping cart, or even abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team representative can talk to more people in less time compared with a phone agent. The program can quickly create reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and assess how to improve your service. My 3 Live Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing system built into the stage. With this alone, you acquire a significant advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot handle, and lets you remove lengthy queues while engaging customers with your quick replies. Its ticket management capacity allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which can be used to spot areas that can be optimized and improved. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, along with staffing forecast, can enable you to adjust the number of agents to pay for all chats. Clients can also find the number of chats, achieved goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control for example readily changing any part of the chat window, both in terms of looks as well as behavior. You could also add your personal social networking buttons so your customers can reach your fan page directly from chat, and even customize agent profiles not only with names and titles but also with actual photos to get the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support providing you not just an efficient and dependable communications platform with your clients, but also aims and revenue tracker. Embedding a couple lines of code on your own websites and you are good to go, permitting a real-time instrument to engage and interact with your customers or customers, and quantifying the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your online business. My 3 Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees in the history that she was requesting a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat as”return”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable feedback about business’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what’s shop’s return policy. She needs an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to begin a chat with a live chat agent. Jane types in her question oblivious that Dave can already see what she’s writing. As her query is quite a common one, Dave enters a previously saved message, so that he doesn’t have to write it on. Jane sends her message and within a second she gets a URL to the return policy and a full explanation of steps she should take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending( solved).
It’s not the most affordable live chat software but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think they would have to look no further. My 3 Live Chat