Introduction My Chat
Giving your applications the title of an entire Category of software is rather a daring move. Their title”LiveChat” clearly sends a message out:”we would like to shape the marketplace ” We’ll find out if that’s true. My Chat
It’s worth noting that unlike other providers within this space, LiveChat bills you per concurrent user. That means one chair may be used by multiple agents, which is very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you want more than just four topics and a complete discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not only to observe how experts assess it in their reviews, but also to discover if the actual people and businesses which purchase it are really satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a broad selection of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you could use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your team to converse to clients and possible customers directly on your websites and in real time.
There are three main components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and probably the most tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You are able to check if they’re utilizing shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or conversation invitations. You get to measure the speed of your group’s answers and evaluate how to improve your service. My Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the stage. With this alone, you gain a significant advantage over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and allows you to get rid of long queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports which can be used to spot areas which can be optimized and improved. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the number of agents to cover all chats. Customers can also find the number of chats, achieved goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management such as easily changing any portion of the chat window, both regarding appearances as well as behaviour. You can also add your personal social media buttons so your customers can reach your lover page straight from discussion, and even personalize agent profiles not just with names and titles but also with actual photos to get the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service providing you not just an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own websites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or clients, and quantifying the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. My Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the history she was asking for a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Features: chat history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a positive feedback about company’s customer services.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what’s shop’s return policy. She needs an answer to her question when possible but she doesn’t enjoy making calls. Fortunately, she can begin a conversation with a live conversation representative. Jane types in her question oblivious that Dave can already see what she is writing. As her query is quite a common person, Dave enters a previously saved material, so that he doesn’t need to write it on. Jane sends her message and within a second she receives a link to the return coverage along with a complete explanation of steps she needs to take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for fulltime support staff
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with different statuses (open, pending, solved).
It is not the cheapest live chat software but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of acquiring a live chat software, I think that they would have to look no more. My Chat