Why Select Crisp? My Facebook Messenger
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right decision for your business and startup as well. You will understand how to compare live chats and which metrics could be important for you also. My Facebook Messenger
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others combined with a badly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do at Storyblok, we don’t wish to restrict the user to the usage of this system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. In all honesty, we’re not sending many emails, because we hate spam on the side. So we like to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire group (which can be cheap with most solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have started to compare the very first paid program against most of the high tier plans to observe how the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. My Facebook Messenger
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and attribute together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those attribute we did not need but would need to cover. We are pleased to state that we believe we got the best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all customers that are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are glad that we made that choice. In case you have a query or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! My Facebook Messenger