Why choose Crisp? My Free Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your company and startup too. You may know how to compare live talks and that metrics could be significant for you also. My Free Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the background was not accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the identical way we do in Storyblok, we don’t wish to restrict the user to the use of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats offer. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have started to compare the first paid plan contrary to the majority of the high tier programs to see how the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. My Free Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and function together with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade programs and feature together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those feature we didn’t need but would need to pay for. We are pleased to state we believe we got the very best match for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients who are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that decision. In case you have a question or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! My Free Chat