Intro My Free Chat
There’s no reason live chat shouldn’t be easy. My Free Chat
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more leads.
You’re not likely to find anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let us have a deeper look into the live chat platform to understand who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has normally favorable evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a purchase within minutes of communication via the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your site in real time. So if somebody is considering a pair of sneakers that you sell on your site, you know exactly what to begin speaking about, and you even have the tools for creating canned answers for specific components of your website. My Free Chat
The obvious start to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats arrive in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like before, during and following the conversation. Feel free to modify about colours, set triggers for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the chance to go with the default stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d like to manage live chats while on the go. By way of instance, if you have to leave the workplace but still want to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are taken over to the cellular apps. You’ve got settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your website in real time. Your customer service is continually handled, as it works like texting from the phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you an idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email support in-app and on the website for all programs. My Free Chat
Pure Chat does not have a free trial. But you don’t want one at all, since the provider offers a solid free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, a one day chat history and native cellular programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten users, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with large aid teams. My Free Chat