Introduction My Live Chat App
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! My Live Chat App
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there land all the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little feature is put on the right and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about all the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. My Live Chat App
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, which is the whole documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that track the level of your customer service.
Concerning the design, The whole site looks really nice and I can even say that UX does not lack in that section. There’s one thing that confused me when I had been on the primary website, I clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and providing other plans with a larger selection of attributes To satisfy their future clients. My Live Chat App