Introduction My Live Chat
Giving your software the title of an entire Category of software is quite a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace ” We’ll figure out if that is true. My Live Chat
It is worth noting that unlike other providers within this area, LiveChat invoices you a concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you need more than only four themes and a full discussion history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it is important not only to see how pros evaluate it in their reviews, but also to discover whether the actual people and businesses that buy it are actually satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer support or service requirements. The platform enables you and your staff to talk with clients and potential customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Abilities, and probably the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are using shopping cart, or even abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared using a phone representative. The software can quickly generate reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s answers and evaluate how to improve your service. My Live Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. For this alone, you acquire a substantial advantage over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t handle, and lets you get rid of long queues while engaging clients with your quick answers. Its ticket management capacity allows to supply tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that may be used to identify areas that may be optimized and improved. It is possible to measure chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you adjust the number of brokers to pay for all chats. Customers may also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and management for example easily altering any part of the chat window, both in terms of looks as well as behavior. You can also add your own social media buttons so that your customers can reach your lover page straight from discussion, and also customize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and service providing you not only an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a couple lines of code onto your websites and you are good to go, allowing a real-time instrument to engage and interact with your customers or customers, and measuring the outcomes of those participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime global access and operation for your online business. My Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees at the history that she had been requesting a return policy. As he anticipates — she wants to reunite her shoes. As it is Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the chat as”yield”.
Characteristics: chat background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a positive comments about company’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what’s store’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Fortunately, she is able to begin a chat with a live conversation agent. Jane types in her question unaware that Dave can see exactly what she is writing. As her question is rather a common person, Dave enters a previously saved message, so that he does not have to write it on. Jane sends her message and within a second she gets a URL to the return coverage along with a complete explanation of steps she should take. She finishes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed yearly ) Ideal for fulltime support staff
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be handled more easily by your team with various statuses (open, pending( solved).
It’s not the most affordable live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would need to look no more. My Live Chat