Background My Live Chat
There is no reason live chat should not be simple. My Live Chat
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat platform to know who it’s best for and all of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has normally positive ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate due to its user-friendly interface. They also like how the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they have been able to persuade customers to commit to a buy within moments of communication via the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your visitors. For example, if you’re sitting on the Chat backend you have the capability to view which users are surfing your site in real time. So if someone is considering a pair of shoes that you sell on your website, you know precisely what to begin speaking about, and you even have the instruments for making canned responses for certain components of your website. My Live Chat
The obvious beginning to this particular review is the true chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have occurred before. It works just like an instant messenger, (where the talks come in real time ), but it also allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like prior to, during and following the dialog. Feel free to modify about colours, set causes for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the go. By way of instance, if you have to leave the office but still wish to give the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features you would find on the normal dashboard are taken over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly handled, as it works just like texting from the phone.
The reporting is just one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll discover for live chat. For example, a site is supplied for reading about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email service in-app and on the website for all plans. My Live Chat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company offers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one site, boundless chats per month, a one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and support for ten users, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep expenses down. In this report, we share with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big aid groups. My Live Chat