Why choose Crisp? My Live Chat Software
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be important for you also. My Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers together with a badly executed search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do in Storyblokwe do not wish to restrict the user to the use of the machine (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live talks provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire team (which is cheap with most solutions), or you might go for one seat for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier programs to see the way the price scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. My Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier plans and attribute together with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we did not need but might have to pay for. We are glad to state that we believe we got the very best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers who are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you’ve got a question or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! My Live Chat Software