Why Select Crisp? My Own Status
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. My Own Status
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a poorly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we make because we actually wish to make contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do in Storyblok, we don’t wish to limit the user to the usage of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to have this personal approach to our customers the notion of using one account for the entire group was dropped immediately. We’ve started to compare the very first paid plan contrary to most of the high tier plans to see the way the price scales again. The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. My Own Status
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and attribute together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we didn’t need but might need to cover. We’re glad to state that we believe we got the very best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers that are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you have a query or wish to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! My Own Status