Why Select Crisp? Mylivechat Inc
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you too. Mylivechat Inc
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had this feature, a few at higher price tags, others combined with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do in Storyblokwe don’t want to limit the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the whole team (which can be cheap with most solutions), or you might go for a single chair for every team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have started to compare the very first paid program against the majority of the high tier programs to see the way the price scales again. The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Mylivechat Inc
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they operate and perform together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier plans and attribute together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those attribute we did not need but might have to cover. We are glad to state we think we got the best match for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you have a query or want to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Mylivechat Inc