Background Mylivechat Inc
Giving your applications the title of an entire Category of applications is rather a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the marketplace .” We’ll figure out if that’s true. Mylivechat Inc
It is worth noting that unlike other providers within this space, LiveChat bills you per concurrent user. That means one seat can be used by numerous agents, which can be particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 per month. Should you want more than only four topics and a full chat history, you should take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to discover if the real people and businesses that purchase it are actually happy with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad selection of social media sites. The data is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to converse with customers and possible customers directly on your sites and in real time.
There are three Major components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross-platform capabilities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of features and Abilities, and probably the greatest tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check if they’re using shopping cart, or even abandoning an order–and invite them to talk in case they do. Your helpdesk team representative can speak to more people in less time when compared using a telephone agent. The software can quickly generate reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your group’s answers and assess how to improve your ceremony. Mylivechat Inc
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. With this alone, you gain a substantial advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and lets you get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to identify areas that may be improved and optimized. It’s possible to quantify chat length, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to adjust the amount of agents to cover all chats. Clients can also find the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and management such as easily changing any part of the chat window, both regarding looks as well as behaviour. You could even add your personal social media buttons so your clients can reach your fan page straight from discussion, and even personalize agent profiles not just with names and titles but also with actual photos to find the best results. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and support providing you not just an efficient and dependable communications platform with your customers, but also aims and sales tracker. Embedding a couple lines of code onto your sites and you are good to go, permitting a real-time instrument to engage and interact with your customers or customers, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime global access and operation for your internet business. Mylivechat Inc
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees in the background that she was asking for a return policy. As he anticipates — she wants to reunite her shoes. As it is Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat as”yield”.
Characteristics: chat background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a favorable comments about company’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to understand what is shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she is able to start a chat with a live conversation agent. Jane types inside her question unaware that Dave can see exactly what she’s writing. As her query is rather a common one, Dave enters a previously saved message, so that he doesn’t need to write it on. Jane sends her message and within a second she gets a URL to the return coverage along with a complete explanation of steps she needs to take. She completes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending, solved).
It is not the cheapest live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe they would have to look no more. Mylivechat Inc