Background Mylivechat Inc
There is no motive live chat shouldn’t be easy. Mylivechat Inc
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more leads.
You’re not likely to find anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat system to know who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is simple to setup and navigate because of its user friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a purchase within minutes of communicating through the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you have the capability to see which users are surfing your website in real time. So if somebody is considering a pair of shoes you sell on your site, you understand exactly what to start talking about, and you have the instruments for creating canned responses for certain components of your website. Mylivechat Inc
The obvious beginning to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the talks arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like prior to, during and after the dialog. Feel free to modify about colors, set triggers for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of instance, if you have to leave the office but still wish to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real-time. Your customer support is continually managed, as it functions like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. By way of instance, a blog is provided for studying about updates and tips, while the Guides page is full of information on the best way to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email service in-app and about the website for all plans. Mylivechat Inc
Pure Chat does not have a free trial. But you do not need one at all, since the company offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five sites, an infinite chat history and also the ability to remove the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep down expenses. In this report, we share with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big support groups. Mylivechat Inc