There is no motive live chat should not be simple. Mylivechat
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small companies provide instant replies and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let us have a deeper look to the live chat platform to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has normally positive evaluations. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within minutes of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. For example, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your website in real time. So if somebody is considering a pair of sneakers that you sell on your site, you know exactly what to begin talking about, and you even have the instruments for making canned responses for specific components of your website. Mylivechat
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and following the dialog. Feel free to change around colours, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d love to handle live chats while on the move. By way of instance, if you need to leave the workplace but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are all taken over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your site in real-time. Your customer service is continually handled, as it functions like texting from the phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of instance, a site is provided for studying about updates and tips, while the Guides page is full of advice on the best way to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and on the web site for many programs. Mylivechat
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company delivers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and service for ten users, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep down expenses. In this article, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When choosing a live chat software, it’s essential that the software integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large support teams. Mylivechat