Why Select Crisp? Nch Software Live Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics could be important for you also. Nch Software Live Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others together with a poorly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we really want to earn contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do in Storyblokwe don’t want to restrict the user to the usage of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you might go for a single chair for every team member. Since we want to get this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to observe the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for analyzing. Nch Software Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier programs and attribute with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those attribute we did not need but might have to pay for. We’re pleased to say that we think we got the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you’ve got a query or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Nch Software Live Chat