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Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Neenbo No Facebook
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible from the program’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about all of the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Neenbo No Facebook
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the quality of your customer services.
In terms of the design, The entire website looks really nice and that I may even say that UX does not lack in that section. There is one thing that confused me when I had been on the main websiteI clicked on the chat window three days, before I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing other plans with a larger selection of features To meet their future clients. Neenbo No Facebook