Why choose Crisp? Network Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Network Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers together with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblokwe do not want to limit the user to the use of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific mails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is rather Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to get that personal approach to our clients the notion of using one account for the whole group was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier programs to observe how the price scales . The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Network Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and attribute together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those feature we didn’t need but would need to pay for. We are glad to say we believe we got the best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a query or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Network Chat Software