Intro Network Solutions Live Chat Support
There’s no reason live chat shouldn’t be simple. Network Solutions Live Chat Support
It is all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small businesses deliver instant answers and convert more leads.
You’re not likely to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat platform to know who it is ideal for and all of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is simple to setup and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you may monitor your traffic. For example, if you’re sitting on the Chat backend you have the capability to see which users are browsing your site in real time. So if somebody is considering a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you have the instruments for creating canned responses for specific parts of your site. Network Solutions Live Chat Support
The obvious beginning to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like prior to, during and following the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the move. By way of instance, if you have to leave the workplace but still want to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly managed, as it works just like texting from the phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will discover for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email support in-app and about the web site for many programs. Network Solutions Live Chat Support
Pure Chat doesn’t have a free trial. But you do not need one at all, because the company offers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free plan for people just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat software, it’s essential that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large support teams. Network Solutions Live Chat Support