Overview New Chat Lines
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and using live chat which can be found on your site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. New Chat Lines
The Live chat app itself is much more involved than your normal customer. You’ll be able to see every one of those visitors that are on your site at any given time, in addition to their IP address, their referral source, their local time, working system and a whole lot more. While some of this info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website which looks a little old fashioned. It looks like it’s full of ads, but it is just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between representatives. The other representative can follow-up the case and reply within seconds. It is helpful when an agent does not possess the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. New Chat Lines
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer support on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you might discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to continue from there. New Chat Lines