Introduction New Chat Request From Amy
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this tool, and having live chat available on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. New Chat Request From Amy
The Live chat app itself is much more involved than your normal customer. You will have the ability to see every one of the visitors that are on your website at any given time, as well as their own IP address, their own referral source, their regional time, operating system and much more. While some of the info will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that looks somewhat old fashioned. It seems like it is full of advertisements, except it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between representatives. The other representative can follow the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. New Chat Request From Amy
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might discover there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of further operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from that point. New Chat Request From Amy