Intro New Chat Software

Giving your applications the title of a whole Category of applications is quite a daring move. Their name”LiveChat” certainly sends out a message:”we want to shape the market” We’ll find out if that’s true. New Chat Software

It’s worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one seat may be used by multiple agents, which can be particularly advantageous if your team works in shifts.

You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you need more than just four topics and a complete discussion history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.

Click here to sign up for your LiveChat free trial

User Enjoyment

We know that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the actual people and companies that purchase it are really happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm�”� that collects customer reviews, opinions and LiveChat reviews across a wide selection of social media websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.

 

What’s LiveChat?

LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools which you can use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your staff to converse with customers and possible clients directly on your websites and in real time.

There are three main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.

LiveChat Delivers a wide range of attributes and Capabilities, and probably the most tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.

In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.

For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.

 

Overview of LiveChat Benefits

 

Real-time traffic Tracking

Using LiveChat, you can also easily monitor your visitors in real time. You can check whether they’re using shopping cart, or abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can speak to more people in less time compared with a phone agent. The software can quickly generate reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s responses and evaluate how to improve the service. New Chat Software

Integrated ticketing system

While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing system built into the stage. With this , you acquire a substantial edge over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t handle, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.

 

Workgroup management

LiveChat Delivers a wide range of negotiation and ticket Reports that may be used to identify areas that can be optimized and improved. It is possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing forecast, can enable you to correct the amount of agents to cover all chats. Customers may also see the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.

High-level customization

With LiveChat, you get a full package of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and management for example readily altering any part of the chat window, both in terms of looks in addition to behavior. You can also add your personal social media buttons so your customers can reach your fan page straight from chat, and even personalize agent profiles not only with titles and names but also with actual photos to find the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.

 

Constructed for e commerce and Customer care

Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service that provides not just an efficient and dependable communications platform along with your clients, but also goals and sales tracker. Embedding a couple lines of code on your sites and you are good to go, permitting a real-time tool to participate and interact with your visitors or customers, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime global access and functionality for your online business. New Chat Software

Click here to subscribe to your LiveChat free trial

Problem: Dealing with multiple chats

Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees at the background she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the conversation because”return”.

Features: discussion background, transfer, tags

Problem: Clients left in their to wonder

Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable feedback about company’s customer service.

Characteristics: traffic Tracking, post-chat survey, private greetings

 

Problem: Slow response

Jane wants to Buy New sneakers but she would like to know what’s store’s return policy. She wants an reply to her question when possible but she doesn’t like making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her question is quite a common person, Dave enters a previously saved message, therefore that he does not need to write it over. Jane sends her message and within a second she receives a link to the return policy and a full explanation of steps she needs to take. She finishes the conversation and speeds it as good.

Characteristics: live chat, Message sneak-peek, canned answers, agent rating

 

LiveChat Options

LiveChat offers the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.

 

Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office

 

Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for full-time support staff

 

Business Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for customer support department

 

Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies

Wrap-up

LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).

A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with various statuses (open, pending, solved).

It’s not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of acquiring a live chat program, I believe that they would need to look no more. New Chat Software

 

Click here to subscribe to your LiveChat free trial