Why Select Crisp? New Free Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right decision for your company and startup too. You will understand how to compare live talks and that metrics could be important for you also. New Free Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had this feature, some at higher price tags, others combined with a poorly implemented search feature, and so the background was not available. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we really want to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do at Storyblok, we do not wish to restrict the user to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content according to some metrics people live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We have started to compare the very first paid plan against the majority of the high tier programs to observe the way the cost scales . The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. New Free Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and feature together with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we didn’t need but might have to pay for. We’re glad to say we think we got the very best match for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all clients who are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a query or want to inform us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! New Free Chat