Intro New Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat available on your own website is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. New Live Chat
The Live chat program is a great deal more involved than your average customer. You’ll be able to observe every one of the visitors that are on your site at any given time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. Though some of the information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website which seems a little old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving agents. Another representative can follow-up the case and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. New Live Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what customers are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you might find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to continue from there. New Live Chat