Intro New Live Chat
There is no motive live chat shouldn’t be simple. New Live Chat
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses deliver instant replies and convert more leads.
You are not likely to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers quickly.
So let us have a deeper look to the live chat platform to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within moments of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you know precisely what to start speaking about, and you have the tools for creating canned responses for specific components of your website. New Live Chat
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees each the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like prior to, during and after the dialog. Don’t hesitate to change about colors, set causes for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to manage live chats while on the go. By way of example, if you have to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly managed, as it functions just like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of information about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and about the website for all programs. New Live Chat
Pure Chat does not have a free trial. But you don’t need one at all, because the provider offers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 site, boundless chats each month, per one day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and also the ability to remove the Chat branding.
We like the Free program for individuals simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with big support groups. New Live Chat