Summary New Viber Account Download
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! New Viber Account Download
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from the customers. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this handy little attribute is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about each the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. New Viber Account Download
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the level of your customer service.
In terms of the design, The whole site looks really nice and I may even say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I had been on the primary website, I clicked on the chat window three times, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a standard live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying different plans using a wider selection of attributes To meet their future customers. New Viber Account Download