Introduction Nice Chat Com
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your own site is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Nice Chat Com
The Live chat program is much more involved than your normal customer. You will be able to observe every one of the visitors which are on your website at any particular time, in addition to their IP address, their own referral origin, their local time, operating system and much more. While some of this information is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which seems a little old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving representatives. The other agent can follow the case and answer within seconds. It is useful when an agent does not possess the knowledge to address the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Nice Chat Com
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is your best alternative or each the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Nice Chat Com