Why Select Crisp? Nice Crisps
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics might be important for you too. Nice Crisps
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tags, others together with a poorly implemented search feature, and so the history was not available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblok, we do not want to limit the consumer to the use of the system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Interesting, it’s something that you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have begun to compare the very first paid program contrary to most of the high tier programs to observe the way the price scales again. The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Nice Crisps
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we focused on how they work and function with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower tier programs and attribute together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those attribute we did not need but might need to pay for. We are glad to say that we believe we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers that are searching for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you have a question or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Nice Crisps