Intro Nice Friend Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat available on your website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Nice Friend Chat
The Live chat app is much more involved than your normal customer. You will have the ability to observe every one of the visitors that are on your website at any particular time, as well as their own IP address, their referral source, their regional time, operating system and a whole lot more. While some of the information is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site that looks somewhat old fashioned. It seems like it’s packed with advertisements, except it is just a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between representatives. The other agent can follow-up the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Nice Friend Chat
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal alternative or each the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight in what clients are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you might discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of further operators) could be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Nice Friend Chat