Overview Nirvana Live Guide
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and using live chat which can be found on your site is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Nirvana Live Guide
The Live chat program itself is much more involved than your normal customer. You will have the ability to see every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their local time, operating system and a whole lot more. Though some of the information is going to be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site which looks somewhat old fashioned. It looks like it’s full of ads, except it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving representatives. The other representative can follow-up the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Nirvana Live Guide
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the best alternative or all of the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you may discover there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Nirvana Live Guide