Intro Norton Online Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a process that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Norton Online Chat
The Live chat app is a great deal more involved than your average customer. You’ll have the ability to see each of those visitors which are on your site at any particular time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. While some of this information is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website that looks somewhat old fashioned. It looks like it is packed with advertisements, except it is just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. The other representative can follow-up the situation and reply within seconds. It’s helpful when an agent does not possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Norton Online Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They offer 3 plans — little business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you may discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Norton Online Chat