Why Select Crisp? Nuxt
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you too. Nuxt
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing seems to outperform the benefit. So our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had that feature, some at higher price tags, others together with a poorly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to make contact with them all. Endless contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblokwe do not wish to limit the user to the use of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and largely available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we want to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid plan against most of the high tier plans to observe the way the price scales . The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for analyzing. Nuxt
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and function with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and attribute together with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we did not need but might need to pay for. We are glad to state that we believe we got the very best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers that are looking for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a query or want to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Nuxt