Why Select Crisp? Nuxt Js
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup too. You will know how to compare live talks and that metrics could be significant for you also. Nuxt Js
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, some at higher price tagsothers together with a poorly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we create because we actually wish to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do in Storyblokwe do not wish to limit the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. So we like to send certain mails to specific target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Interesting, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you might go for one chair for every team member. Since we like to have this personal approach to our customers the notion of using one account for the whole team was dropped immediately. We’ve started to compare the very first paid plan against most of the high tier programs to see how the cost scales . The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Nuxt Js
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and function with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower grade programs and attribute with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those feature we did not need but would need to pay for. We are glad to state that we think we got the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers who are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a question or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Nuxt Js