Introduction O Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! O Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little attribute is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. O Chat
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the quality of your customer services.
In terms of the Plan, The whole website looks very nice and that I can also say that UX doesn’t lack in that department. There is one thing that confused me when I was on the main site , I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it actually does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They will be scaling and supplying other plans using a larger selection of attributes To meet their future clients. O Chat