Introduction Odesk Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Odesk Live Chat
The Live chat program itself is much more involved than your normal client. You’ll be able to observe every one of those visitors which are on your website at any given time, as well as their IP address, their referral source, their local time, working system and much more. Though some of the info will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that seems somewhat old fashioned. It looks like it is packed with advertisements, but it is only a site version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. Another agent can follow-up the situation and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Odesk Live Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or all of the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you might find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Odesk Live Chat