Introduction Odoo Livechat Channels
Giving your software the name of a whole Category of software is rather a bold move. Their name”LiveChat” certainly sends a message out:”we want to shape the marketplace .” We’ll figure out if that is true. Odoo Livechat Channels
It’s worth noting that unlike other providers within this area, LiveChat invoices you a concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you want more than only four topics and a full discussion history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not just to observe how pros assess it in their reviews, but also to find out if the actual people and companies that purchase it are really happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools which you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to talk to customers and possible clients directly on your websites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Abilities, and likely the most number of tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are utilizing shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team agent can talk to more people in less time compared with a telephone representative. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your team’s answers and assess how to improve the ceremony. Odoo Livechat Channels
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. With this , you acquire a significant advantage over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t manage, and allows you to get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capability allows to source tickets from discussion and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that may be used to spot areas which can be optimized and improved. It is possible to quantify chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can help you adjust the number of brokers to cover all chats. Clients can also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and control such as readily changing any part of the chat window, both in terms of appearances as well as behaviour. You could also add your personal social media buttons so that your clients can reach your fan page straight from chat, and even personalize agent profiles not just with names and titles but also with actual photographs to find the best outcomes. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce sales and service providing you not just an efficient and reliable communications platform along with your clients, but also goals and sales tracker. Embedding a few lines of code onto your websites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or customers, and quantifying the outcomes of these engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and operation for your online business. Odoo Livechat Channels
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the history that she had been asking for a return policy. As he expects — she wants to return her shoes. As it is Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the chat as”yield”.
Characteristics: chat background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a positive feedback about company’s customer service.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what is shop’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she is able to begin a conversation with a live conversation agent. Jane types in her question oblivious that Dave can see what she is writing. As her query is quite a common one, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and inside a second she receives a URL to the return coverage along with a complete explanation of steps she should take. She completes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for full-time assistance staff
Business Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 businesses
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be managed more easily by your team with different statuses (open( pending, solved).
It is not the cheapest live chat applications but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat program, I think that they would have to look no further. Odoo Livechat Channels