Introduction Offline Chat Messenger
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and having live chat available on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Offline Chat Messenger
The Live chat program itself is much more involved than your average client. You’ll be able to observe every one of those visitors that are on your site at any given time, as well as their own IP address, their own referral source, their local time, operating system and much more. Though some of the information will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks somewhat old fashioned. It looks like it’s packed with advertisements, but it’s just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving representatives. The other representative can follow-up the case and reply within minutes. It is helpful when an agent does not possess the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Offline Chat Messenger
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best alternative or all the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from there. Offline Chat Messenger