Summary Offline Website
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Offline Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there land each the incoming requests from the clients. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data this handy little attribute is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about all the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Offline Website
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the quality of your customer service.
In terms of the Plan, The whole website looks very nice and that I may even say that UX does not lack in that section. There is one thing which confused me though: when I had been on the primary site I clicked on the conversation window three times, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a standard live chat solution, it truly will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and supplying other programs with a larger selection of features To satisfy their future customers. Offline Website