Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your site is a process which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Oggchat
The Live chat program itself is a great deal more involved than your normal customer. You’ll be able to observe each of the visitors that are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the information will be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website that seems a little old fashioned. It seems like it’s full of advertisements, but it’s only a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving representatives. The other representative can follow the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Oggchat
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Oggchat