Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Olark
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there territory each the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information this handy little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have website visitors section, informing us about all the folks on our site.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Olark
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the level of your customer services.
Concerning the Plan, The whole website looks very nice and that I may even say that UX does not lack in that department. There’s one thing which confused me though: when I had been on the primary website, I clicked on the conversation window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are looking for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying different programs with a wider range of features To satisfy their future customers. Olark