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Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Olark Login
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, accessible from the program’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about all the people on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one may not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Olark Login
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the quality of your customer service.
In terms of the design, The entire site looks really nice and I can also say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I had been on the main site I clicked on the chat window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a standard live chat solution, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and supplying different plans using a larger range of features To satisfy their future customers. Olark Login