Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat available on your website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Olark
The Live chat app is a great deal more involved than your normal customer. You’ll be able to observe each of those visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and a whole lot more. While some of this information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website which seems somewhat old fashioned. It looks like it’s packed with ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats between agents. Another representative can follow-up the situation and reply within minutes. It is helpful when an agent does not have the knowledge to address the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Olark
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is your ideal alternative or each of the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you may discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Olark