There is no reason live chat should not be easy. Olark
It’s all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies provide instant answers and convert more leads.
You are not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let us have a deeper look into the live chat system to understand who it is ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has normally favorable ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within minutes of communicating via the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He clarified that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. By way of instance, if you are sitting on the Chat backend you have the capability to view which users are surfing your website in real-time. So if someone is looking at a pair of shoes that you sell on your site, you understand exactly what to start speaking about, and you have the tools for making canned responses for certain components of your website. Olark
The obvious start to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to change around colors, set triggers for when the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the go. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is continually managed, since it functions like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is full of advice on the best way best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email support in-app and about the website for many plans. Olark
Pure Chat does not have a free trial. But you don’t want one at all, because the company offers a strong free plan you could continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, a one day chat history and native mobile apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and support for ten consumers, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can assist you in keeping down expenses. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s important that the software integrates with other software your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with large aid groups. Olark