Intro Omni Live Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of the tool, and using live chat which can be found on your own site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Omni Live Chat
The Live chat program is much more involved than your average client. You will have the ability to see every one of the visitors which are on your site at any particular time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a site which looks somewhat old fashioned. It seems like it is full of advertisements, except it is just a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between representatives. Another representative can follow-up the situation and reply within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Omni Live Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. Omni Live Chat