Overview On Live Support
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your own site is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. On Live Support
The Live chat app itself is much more involved than your average customer. You will be able to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral source, their local time, working system and much more. While some of this information will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site which looks somewhat old fashioned. It seems like it’s packed with advertisements, but it’s only a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving agents. Another representative can follow-up the case and reply within minutes. It’s useful when an agent does not have the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. On Live Support
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole website. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your best option or each of the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from there. On Live Support