Introduction One Line Chat Room
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat available on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. One Line Chat Room
The Live chat app itself is much more involved than your average customer. You will be able to observe every one of those visitors that are on your site at any given time, in addition to their IP address, their own referral origin, their regional time, operating system and much more. While some of this info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website which seems a little old fashioned. It seems like it’s full of ads, except it’s only a site version of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. Another representative can follow-up the case and answer within minutes. It is helpful when an agent does not have the knowledge to address the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. One Line Chat Room
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality as well. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you might discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from there. One Line Chat Room